Customer Satisfaction Survey

The sales person was outstanding- calm, helpful, sensitive to personal space, not at all pushy.

The sales manager was a little more aggressive, but still helpful.

We bought, and were told we’d be sent a survey from head office.

The salesman and franchise we purchased from would appreciate it if we could give the highest possible scores.

Anything less than the best possible score was considered a fail, we were told.

Read more

Worst. Gig. Ever.

The Power of a Team. Daren WrideThe Setup:

  • They wanted a team talk, and my teambuilding keynote was solid and proven. I wanted to do a talk that related to my new book which was more about personal development. But the talk was not as polished as the team talk. But they agreed.
  • The evening before, I had resigned as pastor from a church I’d served for over five years and was stepping out of a career I’d been in for almost twenty.
  • As soon as the talk was finished, I would need to get in the car and drive for several hours to get ready to give a talk the next day to a very demanding audience. I was more concerned about the second talk than the first.
  • The day before the event the organizer informed me they wanted 90 minutes instead of the contracted 60 minutes. I foolishly agreed to deliver.

Read more

Lessons from a World Record Sheep

In the past few days the one of the lighter news stories has been the story of Chris, the stray Australian sheep.

Chris, world record sheepHe was discovered roaming free in the wilds of Australia, in desperate need of a shearing. When he was finally brought in and given the long overdue haircut, he produced 89 pounds of wool, a new world record for one shearing. (The average is about 11 pounds.) However due to its condition, the wool has no commercial value.

Chris could barely walk and his life was clearly endangered. He likely wouldn’t have survived the year without the shearing.

This story got me thinking about what happens when we don’t give the world what we are gifted and able to give it. We all have something to offer, but if we keep it to ourselves we became bloated and unhealthy. Things we can offer today, because the time is right, if we hold onto them, become useless. We lose and the world loses.

Read more