Customer Satisfaction Survey

The sales person was outstanding- calm, helpful, sensitive to personal space, not at all pushy.

The sales manager was a little more aggressive, but still helpful.

We bought, and were told we’d be sent a survey from head office.

The salesman and franchise we purchased from would appreciate it if we could give the highest possible scores.

Anything less than the best possible score was considered a fail, we were told.

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The Right Way to Cook Kraft Dinner

Kraft DinnerIn honour of Canada’s 150th, and by popular demand, once published in a different context, here is

The Right Way to Make KD

Kraft Dinner is a much maligned food product, loved by some and mocked by many. In my observation, a big part of the problem comes from the fact that often when people have tried it and not liked it, they made it wrong. Well, even a good steak can be cooked poorly and become almost unpalatable; the same is true with this fine Canadian food staple. So here is my attempt to get you to give KD another try, cooked the right way.

First of all, get the basic KD, not some of the many variations with different types of noodle and cheese mixes that Kraft has for some reason pumped out into the market. Why try to improve on perfection? And, make sure you are dealing with actual Kraft Dinner, not some other brand attempting to capitalize on the success of this product.

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Sunk Costs

2002 F150
The Beast in It’s Natural Environment

My trusted pickup was feeling rather loose on the highway so I took it to my trusted shop. Turned out the front end was in rough shape. Along with some servicing, brakes and odds & ends it was just over $2000.

Two weeks later I pulled out from a lunch meeting and the transmission failed.

Rough estimates were $2000 for a used transmission installed, $3000 for a rebuilt and $4000 for brand new.

Now, I need to tell you that my trusted pickup (sometimes referred to as The Beast) is a 2002 Ford F150 with 370,000 km on it.

If I had been asked a month prior if I would rather spend $4k plus on repairs or put those same dollars toward a new(er) vehicle, I would have opted for the latter.

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How Grandchildren Mess Up Your Life

I once lived with the delusion that when my children turned 18 my responsibility as a parent would drop right off. Not to zero, but dialed way back.

Yeah, I know, naïve.

Then I thought that once they moved out of the house, and certainly once they were married…

But then the granddaughter showed up. And another one. And who knows how many more are going to burst into our world.

And it’s completely reoriented our hearts and minds.

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